In this comparison article we are going to look at the main differences between Zoho and Salesforce's CRM software, compare the features, the prices for each, and which is a better option for a startup, a small business, and an enterprise.
|Zoho is a software company building a whole suite of products targeting small medium businessses.||Helps manage your sales, customer service, and marketing efforts in a unified environment.|
Pricing & Plans comparison:
|Zoho pricing||Salesforce pricing|
|Free trial period||30 days. No credit card required||30 days. No credit card required|
|Monthly payment plans|
$20/mo per additional user
$300/year per additional user
$23/mo per additional user
$960/year per additional user
$40/mo per additional user
$1980/year per additional user
$52/mo per additional user
$3960/year per additional user
Essential features comparison between Zoho and Salesforce:
In the below table, we look at the absolute necessary features that any CRM software should have, and we compare Salesforce and Zoho for these must-have necessary features.
|Pipeline / Deal management|
|Add sales team / reps|
|Add follow ups - with tasks, notes|
|Send emails from CRM|
Nice-to-have features comparison Zoho vs Salesforce:
In the below table we look at the additional features which are not critical to a CRM, but are useful and provide additional context for your sales teams.
|Advanced reporting features|
|Google calendar integration|
|Extra collaboration tools|
|Integration with third-party apps|
|Enterprise Territory Management|
|Create custom objects|
Compare with competitors and other CRM alternatives
Compare Salesforce and Zoho with other popular CRM alternatives and competitors.
|Zoho - compare alternatives||Salesforce - compare alternatives|
|Zoho vs HubSpot||Salesforce vs HubSpot|
|Salesforce vs ClickUp|
|Salesforce vs Monday Sales CRM|
|Salesforce vs ActiveCampaign for Sales|
Zoho's offers the cheapest plan at $20/month/user but if you are familiar with CRMs, or have someone to setup and implement a CRM properly, Salesforce maybe the better option. For enterprises, Salesforce does offer more customisations than Zoho.